Product & Performance
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Q: How long does Hydro Buddy keep drinks cold or hot? A: Thanks to our advanced thermal-lock vacuum technology, your Hydro Buddy will keep beverages ice-cold for up to 24 hours and piping hot for up to 12 hours, regardless of the outside temperature.
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Q: Will my bottle sweat and leave water rings on my desk? A: Never. Our 100% condensation-free design ensures the exterior stays completely dry. You can safely toss it in your gym bag or keep it next to your laptop without worrying about moisture damage.
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Q: Is it cup-holder compatible? A: Yes! We designed our standard daily-carry sizes (like the 20oz and 32oz) with a sleek, tapered base so they slide perfectly into most standard car cup holders.
Care & Maintenance
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Q: Is my Hydro Buddy dishwasher safe? A: To protect the premium exterior finish and the internal vacuum seal, we strongly recommend hand washing the stainless steel body with warm, soapy water. The lids and caps, however, are top-rack dishwasher safe.
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Q: Can I put carbonated drinks or pre-workout in it? A: Absolutely. The pro-grade 18/8 stainless steel interior won't retain or transfer flavors, making it perfect for water, coffee, pre-workout, or sparkling drinks. Just be cautious when opening carbonated beverages as pressure can build up.
Shipping, Returns & Warranty
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Q: How fast do you ship and where do you ship from? A: All orders are processed within 1-2 business days. We ship nationwide across the US, with standard delivery taking 7-14 business days. You will receive a tracking number the moment your order ships.
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Q: What is your return policy? A: We stand by our engineering. If you aren't completely satisfied, we offer a hassle-free 30-day return policy for unused items in their original packaging.
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Q: Do you offer a warranty? A: Yes, we provide a Limited Lifetime Warranty covering manufacturing defects, including loss of insulation or defective lids. We build our gear to last, and we’ve got your back if it doesn't.